Privacy Policy
Last Updated: June 4, 2026
Privacy Concerns?
If you have any questions or concerns regarding our privacy policies or your personal data, please contact our legal team.
01. Introduction & Scope
At **Magic Fares**, we value the trust you place in us when sharing your personal information. We are committed to safeguarding the privacy and security of all travelers, partners, and visitors. This Privacy Policy describes how we collect, use, share, and protect your information when you visit our website, book tour packages (such as our Bhutan departures), use our cab booking services, or communicate with us.
By accessing our platform or booking our services, you consent to the collection and use of information in accordance with this policy. If you do not agree with any terms described herein, please refrain from using our services or submitting personal data.
02. Information We Collect
We collect information that is necessary to verify identity, process travel bookings, clear custom permits, and customize your travel itineraries. This includes:
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Personal Identifiers: Full name, date of birth, nationality, gender, and language preferences.
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Contact Details: Email address, telephone or mobile phone number, WhatsApp contact info, and billing address.
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Travel Clearance Documents: Scanned copies of passports, Indian voter identification cards, and visa approvals (necessary for processing border permits in Bhutan, Sikkim, and restricted areas).
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Transactional Information: Payment details, booking reference history, invoice choices, on-ground expenditures, and selected tour/hotel preferences.
03. How We Use Your Information
Your data enables us to curate customized itineraries and provide smooth on-ground support. Specifically, we use your details to:
- Secure reservations for hotels (e.g. Pelyang Boutique, Tashi Namgay Resort), flights, activities, and transport guides.
- Validate and submit mandatory travel permits to governmental authorities (e.g. Bhutan Sustainable Development Fee clearance).
- Sync information with our CRM system when you submit our contact forms to facilitate fast follow-ups.
- Resolve customer support tickets, process cancellations or refunds, and send service updates.
04. Information Sharing & Disclosure
We do **not** sell, rent, or trade your personal data to third-party advertisers. We only share your data with:
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Verified Service Operators: Local hotels, local transport drivers, and regional tour guides who require names and details to execute booking arrangements.
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Government Authorities: Immigration and tourism boards for border clearance permit applications.
05. Data Security & Retention
We implement industry-standard technical, administrative, and physical security measures to protect your personal data from unauthorized access, modification, disclosure, or destruction. All data sent through our forms is encrypted using SSL (Secure Sockets Layer).
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, complete travel arrangements, address billing requirements, or comply with statutory requirements under governing commercial laws.
07. Your Legal Rights
Depending on your country or state of residence, you have specific rights regarding your personal information, which include:
- The right to access the personal data we hold about you.
- The right to request the correction or completion of inaccurate information.
- The right to request the erasure of your personal data (subject to statutory audit logs).
- The right to withdraw your consent at any time for data processing.
